Terms of Service

§ 1
[BASE INFORMATION]

  1. The owner and administrator of the web service (service)
    Ridero IT Publishing, Limited Liability Company (Ridero IT Publishing Sp. z o. о.) with its registered office located at 23/4 Saint Philip Street, 31-150 Krakow, hereinafter referred to as Ridero.

    The legal entity information and contact information:
    Court of Registry: District Court of Krakow Śródmieście,
    XI Commercial Division of the National Court Register
    (7 Przy Rondzie Street, 31-547 Krakow)
    KRS (State Court Register) number 0000549683
    Authorized capital: 5,000.00 (five thousand) zlotys
    Taxpayer Identification Number: 678-315-40-52
    Statistical code of the business entity REGON 361084313
    E-mail: support@ridero.eu
    Tel: +48 12 265 65 80
  2. Present Terms of Service, hereinafter referred as Rules, establish the procedure for using the web service (service) and the procedure for service delivery by Ridero to the service users.

§ 2
[TERMS AND DEFINITIONS]

The terms stated below and used in these Rules have the following meanings:

  1. Ebook/book – is a work constituting a literary, scientific or fiction text, which may contain drawings, photos, tables, or other elements; created using the Software of the Service; may be distributed electronically in a variety of formats or in hard copy.

  2. Password – is a sequence of characters, which include numbers, letters, and special characters, required for authorization during obtaining the account access. The user sets a password during signing up for Service or receives an e-mail with an assigned password, which can be later changed. The user must keep the password so that other people cannot access it, and he must not disclose the password to third parties.

  3. Consumer – is a User who is a natural person that uses services provided by Ridero using the Service for purposes not directly related to its economic or professional activity.

  4. Account – is a space that is provided by Ridero to the User within the Service and allows him or her to use the services provided by Ridero.

  5. Login (Username) – is an email address or the name selected by the user when creating an Account in the Service.

  6. Newsletter – is a service that is provided by Ridero to the User and involves transferring commercial information about the Ridero services or products / services sold / provided by subjects, which are associated, affiliated or cooperating with Ridero.

  7. Software – is a software, available after signing up for the Service thanks to which users can edit and modify the Book, as well as make a prepress for it.

  8. Copyright – is the Act of 4 February 1994 on Copyright and Related Rights.

  9. Rules – are this document with appexes, which establishes the procedure for using the web service (service) and the procedure for service delivery by Ridero to the service users, including reciprocal rights and obligations of the parties related thereto.

  10. Ridero – is a company that is providing services using the Service and is the owner and administrator specified in § 1 of par. 1 of the Rules.

  11. Service (web service) – is a web platform that allows the Ridero company to provide the services described in the Rules; it is a complex of interconnected websites identified by the URL ridero.eu/en/.

  12. Work – is a work within the meaning of Сopyright with all related works, which has been electronically transferred by the User to Ridero in the manner established by the Rules.

  13. Law – is the law of 30 May 2014 on Consumer Rights (Law Gazette "Dziennik Ustaw" of June 24, 2014, item 827), as amended.

  14. User – is a legally capable person, who signs up for the Service and accepts the provisions of the Rules.

§ 3
[USE OF THE SERVICE. GENERAL REQUIREMENTS]

  1. The use of the Service requires standard equipment with software to browse the web, as well as an email box and the ability and skills of e-mail communication.

  2. The proper functioning of the Service and use of the services provided by Ridero using it require the software for web browsing supporting cookie files. If the software of the Service Users does not support this technology, it can function improperly. The Ridero is not responsible for it and recommends to install or to unlock the capability of using cookie files in the software. This technology involves storing of files containing information, allowing personalizing the Service for the person, as well as information for traffic accounting in the Service, in the memory of information systems (computers) of the Service Users.

  3. The Users are prohibited to post the illegal content on the Service or distribute it via Service.

§ 4
[SIGNING UP, THE USE OF THE SERVICES PROVIDED BY RIDERO]

  1. Anyone can browse the pages of the web service for free, if there is technical capability referred to in § 3, par. 1. It is necessary to sign up for the service as a User and create an account to use the services provided by Ridero.

  2. The signing up includes two stages:

    1. Filling out the form on the website: the User needs to enter an email address and enter and confirm the created password. If the User enters only an email address during the signing up, he will receive an email with an assigned password;

    2. Authorization: the User needs to click a hyperlink in an email sent by Ridero to the specified email address within 24 hours after the signing up. The User has to perform the authorization within 36 hours after getting of the above email sent by Ridero.

  3. At the time of completion of the signing up and acceptance of the terms and conditions of the Rules, the User concludes service agreement with Ridero. Within the terms of this agreement, the User can choose services currently offered by the Ridero. A service order is valid until its execution by Ridero.

  4. The user is entitled to delete the Account. Deleting the Account causes the deleting of personal data processed by the web service. Data, that are not personal data, will be stored in the Service and marked as created by the User who deleted the Account. Deleting the Account by the User is equivalent to the dissolution of the framework service agreement concluded between the User and Ridero.

  5. The User has a right to make changes to and correct his or her data entered when creating the Account, at any time using the features available within the Account.

§ 5
[GENERAL PROCEDURE OF SERVICE DELIVERY BY RIDERO]

  1. If the Ridero needs to take follow-up actions (e.g. print and deliver books to the specified address) to provide the services, it will take such actions on its own behalf, but at the expense of the User.

  2. The User needs to use the appropriate Service function in order to the services provided by Ridero have been ordered and delivered. The service order should contain its terms, including the information about the Book / E-book, in respect of which the service must be delivered.

  3. The Ridero is obliged to deliver the service required by the User after he accepts the conditions of its delivery.

  4. The Services are provided by Ridero free or delivered for a fee, clearly specified by the conditions of this service. In the case of the delivery of services for a fee, all prices and fees are inclusive of VAT, i.e. they include the Goods and Services Tax (VAT) in the amount specified by the applicable legislation.

  5. Unless otherwise agreed, in the case of the delivery of services by Ridero for a fee, the fee of Ridero relates to the delivery of service in the Service language, which is used by the User (for example, proofreading of the Book in Polish, ordered using the Service will be performed in Polish). The User has the right to use a particular language version of the Service to create the Book / E-book in another language, but the delivery of paid services ordered to Ridero (for example, proofreading) in the language different from the original version of the Book / E-book requires an individual assessment, which will be made by Ridero after the User sends a request for such assessment to the email address referred to in § 1 of par. 1 of the Rules.

  6. Except the cases specified in the description of the service, the total fee, which is due to the Ridero company, is indicated in the icon of the Service, and its amount will be provided to the User when choosing this service.

  7. Immediately prior to the service request filing by the User, Ridero provides the User with information about the total amount of service fee.

  8. Ridero begins to deliver service after an expiration of withdrawal from the agreement referred to in § 11 of the Rules. If the User requests to deliver the service before the expiration of withdrawal from the agreement, Ridero begins to provide it immediately. In this case, the User forfeits the right to refuse the service order, and the provisions of § 11 of the Rules do not apply.

  9. Regardless of the provisions of the above par. 7, the User can withdraw from the services provided by Ridero to him or her at any time. To that end the User needs to file an application using the appropriate function of the Service. The withdrawal (notice of termination) comes into operation from receipt of this application and causes the termination of the service delivery after the expiration of 30 days from the date of filing of the application (notice of termination).

§ 6
[TYPES AND SCOPE OF SERVICES PROVIDED BY RIDERO]

  1. Types of services provided by Ridero now are listed in Annex №3 to the Rules "Types of services provided by Ridero".

  2. A description of each service provided by Ridero and their scope can be found in the relevant Annex to the Rules, which has the same name as the service.

  3. The list of services provided by Ridero and their scope can be changed, and Ridero will inform about it by posting the modified annexes referred to in the above par. 1 and 2 on the Service.

  4. Regardless of the services listed in the above Annex №3 to the Rules, Ridero and this User can agree on the delivery of service, the scope, terms and conditions of which are agreed individually and which is not included in the catalogue of standard services, provided by Ridero and listed in the Annex №3 to the Rules.

§ 7
[SOFTWARE LICENSE]

  1. Ridero gives the User the right to use the Software without territorial restrictions on terms of the non-exclusive license which is granted for a term of not less than one (1) day and no more than 365 (three hundred sixty five) days and terminates on the last day of the calendar year, when the User logged in the Account on the Service for the first time. However, if none of the parties declares the dissolution of this service agreement and the User does not delete his or her Account from the Service, the license will be extended.

  2. The User's rights of use the Software without the need to pay license fees include:

    1. Creation of the User Account, use of the Software, upload of the literary, scientific, and fiction text to the Service,

    2. Text editing taking into account the functional limitations of the Software,

    3. Creation of an electronic version of the text (in *.epub) or a dummy layout of the book in a format corresponding to the needs of the User (a possibility of downloading by the User),

    4. Deletion of the text (the work) from the Service,

    5. Other ways to use the Service if they are described in detail in the Service.

  3. It is necessary to pay for the use of the Software which involves getting the file containing the E-book (downloading) in a format different from the * .epub, i.e. in one of the other formats, specified in the Service. The access fee for the E-book in any format different from the * .epub is specified in the Service.

  4. The Ridero has the right to make changes to the Software, and the terms of use of the Software also apply to the Software that contains such changes.

§ 8
[COPYRIGHT]

  1. The User reserves the copyright and other intellectual property rights.

  2. If the Ridero needs to acquire the copyright or other rights to the work of the User to deliver any service, the terms of the acquisition of these rights have to be agreed between the User and Ridero individually.

  3. The User grants the Ridero the licenses which allow getting sub-licenses to use the E-book constituting the Work when ordering intermediary service of sale of the E-book or Book in the online stores.

§ 9
[PAYMENT]

  1. The User can pay for the paid services specified in the Rules using one of the following payment methods:

    1. Transfer of funds to the bank account of Ridero

    2. Payment card,

    3. Electronic funds transfer.

  2. The payments made using a payment card or electronic transfer service are processed by the PayLane Limited Liability Company with its registered office located at: 6/A3 Arkonska Street, Gdansk, Zip Code: 80-387, KRS (State Court Register) number: 0000227278.

§ 10
[USER STATEMENTS]

  1. If the User, using the services provided by Ridero, intends to create the E-book and/or print the Book, he or she hereby declares that:

    1. He or she is the author of the literary work, has no obligations to other people to refrain from its publication and publish it under a pen name and the like, and has no other restrictions to indicate him or her as the author of the literary work,

    2. He or she owns property copyrights to the literary work and other works included in the book under preparation to the extent that allows the company to deliver services, and thereby has the right to:

      1. A conclusion of the agreement with Ridero on terms specified in the Rules,

      2. An implementation of the agreement, which does not require approvals and permissions of the third parties and payment of fees for the benefit of third parties and/or collective rights management organizations,

      3. A disposal of part of the work included in the Book and partition of the whole work.

    3. He or she has all requisite rights to dispose of rights to the image and its inclusion in the Book in the case of use of photographs or other images of a natural person in the Book.

  2. The User is unconditionally responsible for the legality of the content of the works. Ridero is not a holder of copyright to the publications made using website ridero.eu/en.

  3. The User declares that works published by him or her do not contain materials that are illegal or contrary to the requirements of the decency, including materials that insult religious beliefs, kindle hatred, evoke scorn or aim at discrimination based on the nation, ethnos, race, and religion. In addition, the materials do not violate the rights of the third parties, their personal benefits or the image rights.

  4. During the life of the framework service agreement, the User is obliged to notify the Ridero of any changes in the legal status of the works in writing or via email within 7 days from the date when the changes take effect.

§ 11
[RIGHT OF WITHDRAWAL FROM THE AGREEMENT]

  1. The User who is the Consumer has the right to withdraw from the agreement (waive the service ordered to Ridero via the Service) with no reasons given within 14 days from the date of the conclusion of the service agreement.

  2. In order to exercise the above right, the User who is the Consumer must file a written application for withdrawal from the agreement to the Ridero company to the address:
    Ridero IT Publishing Sp. z o. о. (Limited Liability Company)
    23/4 Saint Philip Street
    31-150 Krakow
    Poland

  3. The User referred to in above par. 1 and 2 can use a form for withdrawal from the agreement (Annex No.1 to the Rules). However, use of this form is not mandatory.

  4. The Ridero company sends the User the form for withdrawal from the agreement and detailed description of the right of withdrawal from the agreement (Annex No.2 to the Rules), as well as the acknowledgement of conditions of the filed application to the email address specified by the User during the filing.

  5. It is enough to send the application before it expires in order to comply with the 14-day deadline.

  6. Under Article 38 par. 1, 3, 13 of the Law, the User has no right to withdraw from the agreement if:

    1. The Ridero delivered the service to the full extent with the explicit consent of the User who is the Consumer and has been informed before the start of service delivery that he or she forfeits the right of withdrawal from the agreement after the service is delivered by Ridero,

    2. The delivery of services by Ridero includes a printing of the User's Book

    3. The Ridero company delivered the digital content (E-book), which was not fixed in tangible medium of expression, and delivery of the service started with the explicit consent of the User who is the Consumer before the expiration of withdrawal from the agreement and after informing his or her by the Ridero company about the forfeiture of the right of withdrawal from the agreement.

§ 12
[PERSONAL DATA]

  1. The Ridero declares as a personal data administrator that Users' personal data are processed in order to implement the agreements which have been concluded with the Users and pursuant to which the Ridero company delivers services.

  2. The ground of processing of personal data is Article 23 par. 3 sub-par. 1 of the Act of 29 August 1997 on the Protection of Personal Data (Law Gazette "Dziennik Ustaw" of 2002, No.101, item 926), as amended.

  3. The User can express a consent to personal data processing for purposes of implementation of the agreement by flagging the appropriate application in the Service.

  4. Any User has the right to check his or her personal data and make the changes to it.

  5. The User's personal data are used immediately and processed exclusively for the implementation of concluded agreements.

  6. The Ridero company transfers the personal data of the User, who makes payments using a payment card or electronic transfer service, to the PayLane Limited Liability Company with its registered office located at 6/A3 Arkonska Street, Gdańsk, Zip Code: 80-387, KRS (State Court Register) number: 0000227278. The personal data is transferred for the purpose and to the extent required for processing by PayLane.

  7. The Ridero may transfer the Users' personal data to third parties involved in the implementation of the services ordered to Ridero, if the transfer of the data is required to deliver these services. In this case, the data is transferred exclusively to the extent necessary to deliver the ordered services.

§ 13
[COMPLAINTS]

  1. When the services provided by Ridero are not delivered in accordance with the provisions of the Rules, generally applicable laws or individual agreements between the parties, the User has the right to file a complaint.

  2. The complaint has to be filed in the following ways:

    1. By using a complaint form available in the Service,

    2. By email: support@ridero.eu,

    3. By sending a written notification to the address:
      Ridero IT Publishing Limited Liability Company
      23/4 Saint Philip Street
      31-150 Krakow
      Poland

  3. The complaint must contain the data on the User, a correspondence address (if sent by mail) and a brief description of the situation, including charges relating to the method of service delivery.

  4. The complaints are handled by Ridero within 14 days from the date of their filing.

  5. The response to the complaint is sent to the email address related to the User's Account.

§ 14
[MISCELLANEOUS]

  1. The Client is notified about the conditions of the service delivery by Ridero until the end of the order (application summary) process. If the terms of the service delivery are accepted, the Client acknowledges that he or she agrees to these conditions and read them by checking the appropriate option in the online form. The acknowledgment of the conditions of the ordered service is immediately sent to the email address specified in the order by the Customer.

  2. The Ridero informs that in the event of a dispute regarding the quality or method of service delivery by Ridero, the User who is the Consumer may use out-of-court methods of handling complaints and claims. To that end the User may:

    1. File an application for mediation to the appropriate inspector to settle the dispute between him or her and Ridero through negotiations;

    2. File a request to the permanent court of arbitration at the Trade Inspection to settle the dispute with Ridero;

    3. Obtain a free advice on a dispute settlement with Ridero in the non-governmental organizations representing the interests of consumers or non-governmental organizations, statutory goals of which include the consumer protection.

  3. The relevant provisions of the Polish legislation, including the provisions of the Act of May 30 2014 on Consumer Rights and the Civil Code, are applied for the matters unsettled by the Rules.

  4. Except the cases specified in the Rules or the legislation, the Ridero company and the Users must communicate using the Ridero's email address specified in § 1 par. 1 of these Rules and the User's email address specified during the signing up for the Service or its correspondence address.

  5. Ridero may change the Rules, but must inform about it in advance in order to User can read the new Rules. The changes to the Rules are valid from when they are made if they do not violate any rights acquired by the User.

  6. The publication of any goods or services on the web pages administered by Ridero or in the Service does not constitute an offer that is a binding offer of their sale or delivery within the meaning of the Civil Code.

  7. The Annexes to the Rules are an integral part thereof.

  8. These Rules are valid from 30 June 2016.

Annex No.1
THE FORM FOR THE WITHDRAWAL FROM THE AGREEMENT

(This form should be completed and sent only if intending to withdraw from the agreement)

Name and Last Name of the Client(s):
_____________________________
_____________________________

Address of the Client(s):
_____________________________
_____________________________
_____________________________

 
 

Ridero IT Publishing Limited Liability Company
23/4 Saint Philip Street
31-150 Krakow
Poland

I/We*, the undersigned, hereby announce my/our* withdrawal from the agreement for the provision of the following services:
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________

At the same time, only for the purposes of an identification of my/our * agreement:

I/we* specify an application number: _______________________ and/or an email address used for logging in to the Ridero Service.

I/we* express my/our* consent to the sending of the acknowledgment of receipt of this letter by Ridero, which is an application for withdrawal from the concluded agreement, to the following email address: ________________________________________

I/we* do not give my/our* consent to the sending of the acknowledgment of receipt of this letter by Ridero by email, which is an application for withdrawal from the concluded agreement.

Date of conclusion of the agreement / receipt:__________________________
Location and date: ___________________________________
Signature: _____________________________________________

*delete as applicable

Annex No.2
INFORMATION ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT EXPLANATION OF THE WITHDRAWAL FROM THE AGREEMENT

The right of withdrawal from the agreement

You have the right to withdraw from this agreement with no reasons given within 14 days.

The term for withdrawal from the agreement expires in 14 days from the date of conclusion of the agreement (in the case of granting of an electronic content).

You must inform us of your decision to withdraw from this agreement by a letter sent by mail, fax or email to exercise the right to withdraw from the agreement. Please, send the information at the following address:

Ridero IT Publishing Limited Liability Company:
23/4 Saint Philip Street
31-150 Krakow
Poland
support@ridero.eu

You can use the form for withdrawal from the agreement, but this is optional.

You can also fill out and send the form for withdrawal from the agreement or any other unequivocal electronic applications on our website http://ridero.eu/en. In this case, we will immediately send you an acknowledgment of receipt of the application for withdrawal from the agreement by mail (e-mail).

It is enough to send an information on the exercise of the right of withdrawal from the agreement before the expiry of withdrawal in order to preserve the term for withdrawal.

The consequences of withdrawal from the agreement

In case of withdrawal of this agreement, we will refund you all payments received from you, including the paid shipping expenses (excluding additional expenses associated with delivery method chosen by you, if it is different from the cheapest conventional delivery method offered by us) not later than within 14 days from the date when we were informed of your intention to exercise the right of withdrawal from the agreement. We refund the payments using the same method that you used during an initial transaction unless you express your consent to a different method; in any case, you will not have to pay any fees in connection with this repayment.